Privacy Policy
This Privacy Policy explains how SLV Home Theatres collects, uses and handles information when you contact us, request a quote, submit a lead form, or communicate with us about our home theatre, AV, acoustic and interior services.
Information we collect
Depending on how you contact us, we may collect information such as your name, phone number, email address, city or site location, room dimensions, project requirements, messages, and other details you choose to provide. If you contact us through advertising or social platforms, we may receive the information you submitted through that platform's lead form.
How we use your information
- To respond to enquiries and quote requests.
- To understand your room, project requirements and service location.
- To contact you about consultations, site visits, quotations, payments, installation or other requested services.
- To maintain customer and lead records in our business systems.
- To operate, secure and improve our website, forms and customer communication workflows.
- To comply with applicable legal or regulatory obligations.
Communications
When you submit an enquiry, we may contact you using the phone number or email address you provide, including through phone calls, email, SMS or WhatsApp where appropriate. You can ask us to stop non-essential follow-up communications at any time.
Meta and other lead forms
If you submit your details through a Facebook or Instagram lead form, Meta may process your information under its own terms and privacy policies and then provide the submitted lead information to SLV Home Theatres. We use that information to respond to your enquiry and manage the requested sales or service follow-up.
Service providers
We may use trusted service providers for website hosting, databases, email, messaging, security, advertising and related business operations. Information is shared with such providers only as reasonably necessary to provide those services and operate our workflows.
Data retention and security
We retain enquiry and customer information for as long as reasonably necessary for the purposes described above, our business records, dispute handling, security and applicable legal obligations. We use reasonable technical and organisational measures intended to protect information, but no internet or electronic storage system can be guaranteed to be completely secure.
Your choices
You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to applicable legal and record-keeping requirements. You may also ask us to stop non-essential marketing or follow-up communications.
Third-party websites and services
Our website or communications may link to third-party services such as WhatsApp, Google Maps, Facebook or Instagram. Their handling of information is governed by their own privacy policies and terms.
Changes to this policy
We may update this Privacy Policy when our services, systems or legal requirements change. The latest version will be published on this page with an updated date.
Contact us
For privacy questions or requests, contact SLV Home Theatres at enquiry@slvhometheatres.com, or write to us at 8-121, Dasari St, Gandhi Nagar, Sanjay Nager, Dharmavaram, Andhra Pradesh 515671, India.